CFP-007 · Gym Membership · Membership Agreement + Cancellation Policy
Planet Fitness
FELONY — Continued Billing After Termination
⚠ Consumer Warning Label
Worst clause
Refund risk
Hidden-fee risk
Data risk
Dispute risk
Opt-out available
Best consumer move
Cancel by certified mail with return receipt AND visit your home club in person. Keep the receipt forever. Dispute the next month charge with your bank the moment it appears.
01 / Top red flags
Top red flags
- 01Cancellation blocked by mail-only or in-person-only requirement
- 02$49 surprise annual fee charged with no reminder
- 03Enrollment fees not refundable if you cancel same-day
- 04Home club transfers charged as new enrollment
- 05Billing continues months after documented cancellation attempts
02 / Opt-outs & escape hatches
Opt-outs & escape hatches
arbitration
No online opt-out mechanism; must be raised in initial member agreement signature
data sharing
State AG complaint required in most jurisdictions
marketing emails
Only available by calling home club — not online
03 / Consumer loopholes
Consumer loopholes
- Certified mail cancellation with return receipt creates legal proof
- Some states (NY, CA) require gyms to accept online cancellation regardless of contract
- Chargebacks succeed after documented cancellation attempts
- Moving out of state (with proof) unlocks contract termination clause
04 / Screenshot checklist
Screenshot checklist
Grab these before you pay — evidence you'll wish you had later.
- Signed membership agreement (request copy)
- Certified mail receipt and return receipt
- Photo of in-person cancellation form (if provided)
- Every subsequent bank statement showing continued charges
05 / Complaint paths
Complaint paths
- 01State AG consumer protection (multiple active suits)
- 02Credit card / bank chargeback with proof of cancellation
- 03Small claims court for continued billing
- 04FTC complaint under 2024 Click-to-Cancel Rule
Consumer education and watchdog reporting. Not legal advice.